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Today is 4/14/14 and we initiated our service call on 1/15/14. Our Treadmill unexpectedly shuts off during operation due to an error. We have called multiple times and gotten multiple "no-answers" or returned calls. When you do speak to someone, we get put on hold...
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Anonymous
Anonymous

Class Action Lawsuit seems to be the answer for this *** Smoothfitness Thugs.

smoothfitnessllc
smoothfitnessllc

We apologize for the issues you've experienced. After our service department spoke with you in January about the regular maintenance you needed to perform on your treadmill, ...

Cohocton, New York
#482735
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I previously owned a Smooth 9.25HR treadmill (purchased in 2004). It provided nearly ten years of service with only routine maintenance required. In May 2013 I ordered a new treadmill (9.35). I received the unit in June 2013. However, when the technician went to...
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CKilbane
CKilbane

** Update March 3, 2014 **Issue has been resolved and treadmill is now repaired.

Anonymous
Anonymous

Good afternoon, I'm sorry to hear about the delay. Can you please email me your order information so I can have the Service Manager look into your account so we can expedite i...

#475560
Reply to reviews
I previously owned a Smooth 9.25HR treadmill (purchased in 2004). It provided nearly ten years of service with only routine maintenance required. In May 2013 I ordered a new treadmill (9.35). I received the unit in June 2013. However, when the technician went to...
Read more
#475257
Reply to reviews
I called Smooth Fitness several times to ask questions about the V2300 Elliptical Bike. I intended to purchase one but needed more information prior to a purchase. They kept transferring me to people who would not answer the phone. I left my telephone number on...
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Anonymous
Anonymous

Thank god you didn't buy a machine from this horrid company!

#471088
Reply to reviews
My old treadmill was on its last legs so we decided to get a new one. After many hours of searching the internet for a good replacement treadmill we decided to place an order with Smooth Fitness. We asked if they had our treadmill in stock and was told YES. He also...
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#464141
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I was very happy with my Smooth Fitness 7.1HR Pro Power Folding Treadmill until it started having issues. I was still under the "5 year free parts no labor warranty" and had a private technician identify the issues-needed a new moter among other things. He told me...
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Anonymous
Anonymous

Good afternoon, I'm sorry to hear about the delay in your parts being shipped. Can you email me your information so I can have the Service Manager look into your order so we...

#449506
Reply to reviews
Of course the warranty was over and the motor control board went out in January 2013. Called them and said it would be $300. 1/3 of a new unit. Also on backorder. Over the next several months kept on calling as they said part will ship ?????? date. Well forward to...
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Anonymous
Anonymous

We apologize for the delay here at Smooth Fitness. Were you able to receive the part you ordered yet? If not, please email me directly so I can have the Service Manager take c...

#449071
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I placed an order by telephone and received a confirmation with a copy of the invoice priced as quoted at $2,299.00 with inside delivery and assemby. The following week SmoothFitness rep "Lee" called and said they needed an additional $330.00 shipping fee. I told him I...
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Anonymous
Smooth Fitness

Good afternoon, We at Smooth Fitness would like to deeply apologize for any and all inconveniences this has caused you. We strive to have the best customer support and contin...

#448292
Reply to reviews
Smooth Fitness - Poor customer service
Smooth Fitness - Poor customer service
Terrible, i've never gone through such a horrible experience with any purchase online or retail ever. Ordering was fine, delivery was on time. Bought the elliptical 3.0. When we opened up the order after delivery the base unit was pretty badly damaged. I called...
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Anonymous
Smooth Fitness

Good afternoon, We at Smooth Fitness would like to deeply apologize for any and all inconveniences this has caused you. We strive to have the best customer support and conti...

#444792
Reply to reviews
Ordered a Smooth V-350 bike for $699 using the "Bill Me Later" plan. From day one, this has done nothing but give em an ulcer. Upon taking out of the box on 6/20, I noticed missing screws, a broken pedal housing, and rust on the cover of the bike. Not good signs. We...
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Anonymous
Anonymous

I've had a similar issue. I ordered a replacement motor for my Smooth treadmill back in March. I was told the part was on back order until mid April. Called again in late Apri...

#436736
Reply to reviews