filters
state:
Show
city:
Show
product:
Show
I purchased a treadmill on 3 Nov 12 and was told that it would ship in 5-7 days. After went by and I never received the product, I called smooth fitness and was told they neededto "check on my order" and would email me an update. I never received an email, so I...
Read more
Anonymous
Smooth Fitness

We deeply apologize here at Smooth Fitness for the lack of service while you were ordering your unit. At the time we were going through an ownership and management change whic...

Fort Bragg, North Carolina
#387363
Reply to reviews
Ordered Treadmill 965 after 2 weeks i call to see why they havent shipped, first they couldnt find order, then told out of stock and will ship Monday 18th, come thurs 21st still not shipped didnt call back set on hold when somebody did finally answer phone. Cancelled...
Read more
Anonymous
Smooth Fitness

We would like to apologize for the lack of communication to you. We understand your frustration and have implemented new steps for the areas of service that are not up to par....

#386665
Reply to reviews
Bought a treadmill from this company and got it delivered. The treadmill worked for less than two years, I barely used it for 30minutes 3 times/week.Once the service warranty was up, it was one problem after another. Customer and technical service kept letting me know...
Read more
#386345
Reply to reviews
I PURCHASED THE Smooth Agile DMT Elliptical $2,200 TWO DAYS AFTER THEY ASSEMBLED IT THE PIECE OF JUNK DID NOT TURN ON. I CALLED CUSTOMER SERVICE WAS ON HOLD FOR AN HOUR THEN THEY HUNG UP ON ME I EMAILED THEM ITS BEEN A WEEK. THE *** INSTALLERS TOOK THE BOXES WITH THEM...
Read more
Anonymous
Elvis

A also spent $2,200 on the DMT Elliptical. I'm not one to buy junk as I'm a big believer of you get what you pay for. Well, this is a first for me. It is an absolute boat anch...

Anonymous
Crazy Mad

Dedicated to excellent customer service? Really? I just got YELLED AT by Linda Manfredi, customer service manager, as she told me just how LUCKY and BLESSED I should feel that...

#377733
Reply to reviews
I have a CE 3.6 Elliptical that is only a year old. It took a dump last week. I called a rep who stated that the company had been sold, and it would take a week to hear from a repair company. I offered to make the calls myself, pay for the repairs out of pocket and be...
Read more
Anonymous
oedwards@smoothfitness.com

Since my posting I haven't heard from anyone, if there are still outstanding issues please email me so I can have your issues resolved immediately.

Anonymous
oedwards@smoothfitness.com

I apologize for the inconvenience this has caused you. Could you email me directly so I can have your issue taken care of right away. Also if possible could you forward me the...

#374134
Reply to reviews
Like all of the reviewers on this site I also purchased what ended up being a worthless piece of fitness equipment from Smooth Fitness. I have been trying to get a refund for the past four months and have recently made contact with the CEO Rich Hebert in an effort to...
Read more
Anonymous
Anonymous

same as everybody else. new treadmill, bad motor, no service or warranty

Anonymous
Whatwasithinking

Rich is an ***. He lies on the phone even when you are trying to order.

Scituate, Massachusetts
#372789
Reply to reviews
A quick web search on 'black' Friday, Nov. 22, 2012 led to my phone order of a Smooth Fitness elliptical. Promised for delivery in 3-14 days. No word from company at all in weeks. After my 3 calls to them and 3 promises of "delivery in next couple of...
Read more
#370286
Reply to reviews
I placed an order in early November 2012. Got an email after several days saying my $799 item was on back order. I tried to call and cancel the order. Sat on hold for several minutes but would not give up. I finally got through and was told my order would be...
Read more
#369510
Reply to reviews
So I was shopping around for folding treadmill when I made the unfortunate decision to purchase a SMOOTH 5.65 TREADMILL directly from the Smooth Fitness website www.smoothfitness.com over thanksgiving weekend. Instinct kicked in right in the knack of time because I...
Read more
Anonymous
Aussie Mama

I didn't get to use my 5.15 treadmill purchased in 2005 long enough to develop an opinion on the quality of the product. I put it together myself and cross threaded a screw in...

Anonymous
Crazy mad

Dedicated to excellent customer service? Really? I just got YELLED AT by Linda Manfredi, customer service manager, as she told me just how LUCKY and BLESSED I should feel that...

#368825
Reply to reviews
so, you want to know. any company that is out of stock at christmas time must be out of stock. no customer service..... how about a class action suit anyone. have you thought you could do more with less. then buy a smooth fitness. buy something that doesn't...
Read more
Anonymous
Smooth Fitness

To Our Valued Customers: Over the last two weeks our business has been transitioning to new ownership and management, with vast resources now committed to (a) continuing t...

#367261
Reply to reviews