Smooth Fitness - Poor customer service
Terrible, i've never gone through such a horrible experience with any purchase online or retail ever.Ordering was fine, delivery was on time.
Bought the elliptical 3.0. When we opened up the order after delivery the base unit was pretty badly damaged. I called customer service got transferred to service where Kevin offered to send replacement covers for the base unit. I explained the damage looked more than just the plastic covers & wanted a replacement.
He says "oh no that would be like replacing the entire order, we don't do that.' WTF! Then i said either do the replacement or im returning the order. No reply. So i sent the unit back, took 1 to 2 months to get it done but it got done.
Then i was refunded but they decided to charge me for the return shipping and restocking fee, great. Send me broken *** and then charge me for returning it. Said i had't noted the damage at the time of delivery, even though i called them within 2 hours of delivery. Another month of trying to get my money back for these charges with no luck.
I finally get moved over to speak to this Jeff Moser guy who didn't even read the previous messages and asks if i want a new unit delivered? Then realizes the return was already done and tells me to disregard that and the refund was issued end of discussion. I tell him to read the previous correspondence & that i want the restocking fee and shipping charges refunded. No answer.
Terrible service. Never buying anything Smooth Fitness ever. Oh and this Kevin guy wanted me to put the machine together which i think takes about 2 hours based on reviews and test the machine for problems before he would even send a technician, apparently that is company policy. I told him i wasn't an expert and there would be problems that could go unnoticed.
"Oh well do your best..." i told em i wasn't wasting my time and this shouldn't be something i have to do.i got the too bad so bad deal with that.
More Review Details
- Monetary loss:
- Product or service
- Property Damage Repair
- Review category
You May Also Like
- "I haven't been in the store much. My only issue when I did go there was that they didn't sell picnic blankets (in the summer). Online site SUCKS. ..."
- "converse all star hi are 1 of the finest offering basketball footwear of all time. Women's Converse all star gentle are based on the authentic layout. They are slimmer and..."
- "I ordered a pair of basketball shoes and received a used and worn pair of shoes..."
- "They do not stand behind their products. Purchased chain saw it ran for less than 2 minutes and froze up and they said nothing they could do. DO NOT BUY..."
- "Gregory Jones, Southlake Texas is seeking investors but only take your money! He takes investment and does nothing but file law papers to steal your money! He is a scammer!..."
- "100% FAILED, RECALLED Matress- their brand! I have a spinal fusion and now needd 2 surgeries.... I count on my mattress to be GREAT- so they claim- Admitted faulty product!..."
- "If you are a loyal Canadian customer GoDaddy charges you TWICE what they charge a new Canadian customer. If you are American they charge you the same either way. To..."
- "Our car was being fixed at the shop, so for the courtesy car, we were given a rental from Mr. Rent a Car on Kingsway in Vancouver. It was..."
- "Hi everyone. I thought I would quickly throw in my two cents here :) I own an online merchandise website that has been really starting to pick up on the..."