Not resolved
4.7
Details
Customer service
Diversity of Products or Services
Staff
0 comments

I was told that I should be able to replace the elliptical part myself so I ordered the part but when I tried to remove the existing part from my ellipitical the screws are too tight to be removed without breaking the unit. Now I am told that I have to pay the shipping to return the part and a 25% restocking fee.

This was no fault of mine.

There is no way I can replace this part without having a service tech come for an additional $175 with no guarantee they won't break it. Totally unfair, I thought this was an upstanding company.

Reason of review: Not as described.

Monetary Loss: $159.

Company wrote 0 public responses to the review from Sep 24, 2014.
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