I was told that I should be able to replace the elliptical part myself so I ordered the part but when I tried to remove the existing part from my ellipitical the screws are too tight to be removed without breaking the unit. Now I am told that I have to pay the shipping to return the part and a 25% restocking fee.
This was no fault of mine.
There is no way I can replace this part without having a service tech come for an additional $175 with no guarantee they won't break it. Totally unfair, I thought this was an upstanding company.
Reason of review: Not as described.
Monetary Loss: $159.