Smooth Fitness
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Smooth Fitness Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smooth Fitness has 1.6 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good treadmill and elliptical, Satisfactory equipment.
Cons: Customer service contact information sucks, I do not like, Website process is very difficult.Recent recommendations regarding this business are as follows: "Be careful of purchasing from a company because of lower prices.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smooth Fitness has 1.6 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good treadmill and elliptical, Satisfactory equipment.
Cons: Customer service contact information sucks, I do not like, Website process is very difficult.Recent recommendations regarding this business are as follows: "Be careful of purchasing from a company because of lower prices.".
Most users want Smooth Fitness to offer a solution to their issues.
Review authors value the most Billing Practices and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer |
Vermilion, Ohio
Sorry they are out of business
Running in circles. Why is there a Smooth Fitness active website without any ability to contact customer service
It turns out that this company has gone out of business. A private individual bought up the spare parts but no longer has parts for the elliptical trainer.
Fortunately, I was able to repair the product without requiring a unique part. Shame on the company for leaving the website up and running without letting previous customers know the situation!
- Good treadmill and elliptical
- Satisfactory equipment
- Website process is very difficult
- Customer service contact information sucks
Preferred solution: Let the company propose a solution
User's recommendation: Be careful of purchasing from a company because of lower prices.
Littleton, Colorado
Great
Pedal fell off!
Parts
Angry Customer
- I do not like
- Worst threadmill-smooth fitness
Preferred solution: Full refund
Smooth Fitness is now a Scam
Preferred solution: Let the company propose a solution
Algonquin, Illinois
Smooth Fitness 9.65lc Treadmill Review from Algonquin, Illinois
Company went BANKRUPT 2014
Just called the number for service at smooth fitness and found out the company was bankrupt last year and my warranty on the treadmill is void now! I have a roller going bad and the treadmill Doctor told me that I would have to pay 174 dollars just to have the service guy come out!
What a crock! Then I have to pay for the parts now. The reason I bought this treadmill in the first place was because of the great Warranty, LOL what a joke! So now not sure what to do to fix it.
I almost bought another treadmill for my daughter last week from the website that is still called smooth fitness but is really Icon. Buyer beware!!!
Antioch, California
Smooth Fitness - Fitness Equipment Review from Antioch, California
I saw an ad for Sit N Cycle and it had it for $19.95 and free shipping.
I figured I can afford that. It wasn't until I click to purchase that the total showed up as over $200.00
So I cancel the purchase.
Didn't continue with the transaction. Didn't confirm the transaction. Yet, when I when into my online banking I noticed they had taken my money.
I emailed them and told them.
"I didn't order their product. I cancelled the transaction. I told them, "Do not send the product! return my money!" I got a reply saying sorry, can't do!"
This was within an hour of going through the process.
I have never known any company who works that fast.
They have refused to cancel the order with I didn't make or return the money they took.
This was has been over 10 days ago and I have yet to get my money back or get their product. So I have no money or anything to show for it.
Washington, District Of Columbia
Out of business w/o notice, warranties not honored, $2000 mess
Looks like most of us are SoL (unsurprisingly). According to https://www.smoothfitness.com/company-story (where there is of course no customer service number or anything helpful, just sales)...
"In December of 2014, ICON Health & Fitness purchased the trademarks and URLs...
I contacted Smooth and got no response (twice via email and web form). I called Smooth Customer Service today and was informed that the company went out of business in early October and the warranty was useless.
So basically, now I have a $2000 less-than-a-month old elliptical that needs service and is under warranty but is basically a waste. I know that I am not alone. Please let's start a class-action suit at http://topclassactions.com/start-a-class-action/
Preferred solution: I want my warranty honored.
I have a Smoth Fitness Eliptical that stopped working for the second time. Now it just sits there due to the company going out of business.
Under Warrenty but that is useless. lLooks like they are still selling on there web site.
Stay away from Smooth. Only thing SMOOTH is in the way they took my money.
mcmaso1@***.net
Replying to
Quebec, Quebec
***
Preferred solution: Let the company propose a solution
Leeds, Alabama
Smooth Fitness Out of Business
Preferred solution: Full refund
I have the same problem.
Chesapeake, Virginia
DO NOT BUY! Non-existent customer service for dust collector/treadmill
Preferred solution: Let the company propose a solution
i am just finding this out myself to be true.....
Lowell, Massachusetts
Smooth Fitness Treadmill Review
Springfield, Virginia
We all need to file a Class Action Lawsuit
Preferred solution: Deliver product or service ordered
I was also burned for $1800. Small claims court?
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Smoothfitness.com and warranty repair parts.
The company Smooth Fitness LLC is no longer in business as of November 2014. Smooth Fitness LLC was foreclosed by its bank.
The bank, Siena Lending out of Stamford, Ct has liquidated the assets of Smooth Fitness LLC. Icon Health and Fitness is now owned by smoothfitness.com. They are a reputable company and are currently selling machines under the Smoothfitness brand. Icon purchased the domains, and trademarks only.
Icon is not responsible for covering any of the previous product warranties or supporting parts replacement for the machines created prior to their purchase.
This site is owned and operated by TreadmillDoctor.com Inc. TreadmillDoctor is not able to support the prior warranties for any of the existing machines. We knew that existing customers would need a place to turn to find parts to keep their older machines running. TreadmillDoctor decided to help people with these concerns by purchasing all of the repair parts inventory from Smooth Fitness during the liquidation process.
We are always here to help keep your machines up and running so you can stay fit. You can purchase replacement parts here at www.smoothrepair.com or call our helpful technicians for free assistance in trouble shooting your problem to make sure you get the correct parts for your repair job.
TreadmillDoctor - We solve problems to keep people moving
It's taken me three days to find out who has taken over the parts for prior Smooth Fitness equipment. Thank you! I hope it's still TreadmillDoctor.com is still up and running.
If you know you need the roller, just purchase and install it your self. They are very easy to do and some of the phone techs that work for treadmill doctor use to work for smoothfitness and are very helpful. They were able to fix my Agile dmt that i purchase in 2013.
Wow, sorry to hear that. I just realized that that they were bought out by the above name before coming across this.
I had a Smooth Fitness Elliptical for 2 years from 2010-**** and I was very happy with it. The first thing I noticed when they delivered it to me was how strong it appeared to be built and how amazingly quiet that it operated.