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I bought an elliptical and had issues from the first day, after 3 warranty calls and time off work to meet the company to fix the machine, I set up a return. I got an ARM# and a company picked up my defective machine. That was two weeks ago, I just learned today they...
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Anonymous
Anonymous

I purchased a treadmill on Sept 22 using their white glove service. Belt on machine did not work. Called smooth fitness and they sent a tech out on Oct 22nd. Tech came and c...

#554311
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I bought a Evo-FX30 treadmill in January 2007. It has worked great until this September, when it started to make noise. I went on Youtube, watched a trouble shooting video, and concluded that the problem was bad bearings. I contacted Smooth Repair, their service...
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I didn't like
  • Repair service
#549240
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I bought a 9.65 LC treadmill. The treadmill is unsafe. The warranty department says they are out of business. Fake Company. Most terrible company to deal with. Don't consider them for your puchase. There is no customer service. What a joke. I am left holding the...
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Anonymous
Chris

Puchased a 9.65 in November of 2014 began having problems in June 2014. Smooth refuse to honor warranty, due to sell of company. Stay away from this company!!! If your an Am...

1.5
Canton, Texas
#545990
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I was told that I should be able to replace the elliptical part myself so I ordered the part but when I tried to remove the existing part from my ellipitical the screws are too tight to be removed without breaking the unit. Now I am told that I have to pay the...
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4.7
#538351
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Elliptical Review

My husband and I bought the smooth fitness CE-7.4 Elliptical trainer. What a waste of money for a machine that never worked correctly and to top it off the most terrible customer service I have ever experienced with any product EVER!!!!! I wish I would've known what a hunk of junk I was buying. Thank you for nothing!
Port Salerno, Florida
#536117
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I purchased a machine in February of 2014. It has not worked a single day since purchasing it. The one time I finally got them to send a Technician he ended up making the machine smoke. Once he left I never heard from anyone again. I was told multiple times that parts...
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1.0
#531453
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Mr. Olson, I am an unfortunate owner of a 6.25 Treadmill from Smooth Fitness. I have been trying to buy a part for my out of warranty device since March of 2013! Yes, March 2013. I have made several calls to your office and have spoken to several parts “managers” and...
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#514767
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I bought a five hundred dollar gold's gym treadmill and put it together with my boyfriend and it worked perfectly for 5 to 6 years with no problems. I decided to upgrade after such a good experience. I wanted to go with sole but I couldn't figure out which company I...
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Anonymous
Anonymous

"The tech came out and tried to blame me for not lubing it and when he found out I did lube it he tried to flip the script and said I used too much lube. He constantly stated ...

#498746
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Today is 4/14/14 and we initiated our service call on 1/15/14. Our Treadmill unexpectedly shuts off during operation due to an error. We have called multiple times and gotten multiple "no-answers" or returned calls. When you do speak to someone, we get put on hold...
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Anonymous
Anonymous

Class Action Lawsuit seems to be the answer for this *** Smoothfitness Thugs.

smoothfitnessllc
smoothfitnessllc

We apologize for the issues you've experienced. After our service department spoke with you in January about the regular maintenance you needed to perform on your treadmill, ...

Cohocton, New York
#482735
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I previously owned a Smooth 9.25HR treadmill (purchased in 2004). It provided nearly ten years of service with only routine maintenance required. In May 2013 I ordered a new treadmill (9.35). I received the unit in June 2013. However, when the technician went to...
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CKilbane
CKilbane

** Update March 3, 2014 **Issue has been resolved and treadmill is now repaired.

Anonymous
Anonymous

Good afternoon, I'm sorry to hear about the delay. Can you please email me your order information so I can have the Service Manager look into your account so we can expedite i...

#475560
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