I bought an elliptical and had issues from the first day, after 3 warranty calls and time off work to meet the company to fix the machine, I set up a return. I got an ARM# and a company picked up my defective machine. That was two weeks ago, I just learned today they...Read more
I bought a Evo-FX30 treadmill in January 2007. It has worked great until this September, when it started to make noise. I went on Youtube, watched a trouble shooting video, and concluded that the problem was bad bearings. I contacted Smooth Repair, their service...Read more
I didn't like
- Repair service
I bought a 9.65 LC treadmill. The treadmill is unsafe. The warranty department says they are out of business. Fake Company. Most terrible company to deal with. Don't consider them for your puchase. There is no customer service. What a joke. I am left holding the...Read more
I was told that I should be able to replace the elliptical part myself so I ordered the part but when I tried to remove the existing part from my ellipitical the screws are too tight to be removed without breaking the unit. Now I am told that I have to pay the...Read more
My husband and I bought the smooth fitness CE-7.4 Elliptical trainer. What a waste of money for a machine that never worked correctly and to top it off the most terrible customer service I have ever experienced with any product EVER!!!!! I wish I would've known what a hunk of junk I was buying. Thank you for nothing!
Port Salerno, Florida
I purchased a machine in February of 2014. It has not worked a single day since purchasing it. The one time I finally got them to send a Technician he ended up making the machine smoke. Once he left I never heard from anyone again. I was told multiple times that parts...Read more
Mr. Olson, I am an unfortunate owner of a 6.25 Treadmill from Smooth Fitness. I have been trying to buy a part for my out of warranty device since March of 2013! Yes, March 2013. I have made several calls to your office and have spoken to several parts “managers” and...Read more
I bought a five hundred dollar gold's gym treadmill and put it together with my boyfriend and it worked perfectly for 5 to 6 years with no problems. I decided to upgrade after such a good experience. I wanted to go with sole but I couldn't figure out which company I...Read more
Today is 4/14/14 and we initiated our service call on 1/15/14. Our Treadmill unexpectedly shuts off during operation due to an error. We have called multiple times and gotten multiple "no-answers" or returned calls. When you do speak to someone, we get put on hold...Read more
Cohocton, New York
I previously owned a Smooth 9.25HR treadmill (purchased in 2004). It provided nearly ten years of service with only routine maintenance required. In May 2013 I ordered a new treadmill (9.35). I received the unit in June 2013. However, when the technician went to...Read more
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