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I was told that I should be able to replace the elliptical part myself so I ordered the part but when I tried to remove the existing part from my ellipitical the screws are too tight to be removed without breaking the unit. Now I am told that I have to pay the...
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4.7
#538351
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I purchased a machine in February of 2014. It has not worked a single day since purchasing it. The one time I finally got them to send a Technician he ended up making the machine smoke. Once he left I never heard from anyone again. I was told multiple times that parts...
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1.0
#531453
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Mr. Olson, I am an unfortunate owner of a 6.25 Treadmill from Smooth Fitness. I have been trying to buy a part for my out of warranty device since March of 2013! Yes, March 2013. I have made several calls to your office and have spoken to several parts “managers” and...
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#514767
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I bought a five hundred dollar gold's gym treadmill and put it together with my boyfriend and it worked perfectly for 5 to 6 years with no problems. I decided to upgrade after such a good experience. I wanted to go with sole but I couldn't figure out which company I...
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Anonymous
Anonymous

"The tech came out and tried to blame me for not lubing it and when he found out I did lube it he tried to flip the script and said I used too much lube. He constantly stated ...

#498746
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Today is 4/14/14 and we initiated our service call on 1/15/14. Our Treadmill unexpectedly shuts off during operation due to an error. We have called multiple times and gotten multiple "no-answers" or returned calls. When you do speak to someone, we get put on hold...
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Anonymous
Anonymous

Class Action Lawsuit seems to be the answer for this *** Smoothfitness Thugs.

smoothfitnessllc
smoothfitnessllc

We apologize for the issues you've experienced. After our service department spoke with you in January about the regular maintenance you needed to perform on your treadmill, ...

Cohocton, New York
#482735
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I previously owned a Smooth 9.25HR treadmill (purchased in 2004). It provided nearly ten years of service with only routine maintenance required. In May 2013 I ordered a new treadmill (9.35). I received the unit in June 2013. However, when the technician went to...
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CKilbane
CKilbane

** Update March 3, 2014 **Issue has been resolved and treadmill is now repaired.

Anonymous
Anonymous

Good afternoon, I'm sorry to hear about the delay. Can you please email me your order information so I can have the Service Manager look into your account so we can expedite i...

#475560
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I previously owned a Smooth 9.25HR treadmill (purchased in 2004). It provided nearly ten years of service with only routine maintenance required. In May 2013 I ordered a new treadmill (9.35). I received the unit in June 2013. However, when the technician went to...
Read more
#475257
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I called Smooth Fitness several times to ask questions about the V2300 Elliptical Bike. I intended to purchase one but needed more information prior to a purchase. They kept transferring me to people who would not answer the phone. I left my telephone number on...
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Anonymous
Anonymous

Thank god you didn't buy a machine from this horrid company!

#471088
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My old treadmill was on its last legs so we decided to get a new one. After many hours of searching the internet for a good replacement treadmill we decided to place an order with Smooth Fitness. We asked if they had our treadmill in stock and was told YES. He also...
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#464141
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I was very happy with my Smooth Fitness 7.1HR Pro Power Folding Treadmill until it started having issues. I was still under the "5 year free parts no labor warranty" and had a private technician identify the issues-needed a new moter among other things. He told me...
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Anonymous
Anonymous

Good afternoon, I'm sorry to hear about the delay in your parts being shipped. Can you email me your information so I can have the Service Manager look into your order so we...

#449506
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